How do teams, departments, and people from different positions communicate within your company? The flow of communication within organizations goes through different and equal hierarchical levels, and this is what horizontal and vertical communication is all about. Let's see how each one happens!
Vertical communication happens following the various hierarchical levels of the company. We have, for example, a manager and his employees. Communication between them is vertical, as different levels are communicating.
Since vertical communication refers to different levels, there are two streams within that communication:
Vertical Ascendant: It happens from the bottom up, when a collaborator communicates with its manager / leader. Here are suggestions of leaders, opinions, complaints, sending / presentation of reports, among others.
In this type of flow, employees can also offer feedback to their managers, in addition to having the participation of everyone in the day to day business.
In some companies, this flow may have less openness because it does not give voice to employees at lower hierarchical levels, making it difficult for all to participate in part of the company's processes.
Downward Vertical: Communication starts from the upper levels to the lower levels, and can occur through instructions, company rules, communications, among others.
In this flow, employees receive more guidance regarding their position assignments, guidelines and company objectives. Here leaders and managers can align each team with the company's culture and strategies.
Horizontal communication occurs between employees of the same hierarchical level, whether they are from the same department or not. It can also be called lateral communication, which brings us to a scenario of collaborators side by side, on the same level.
This type of communication enables easier task coordination, allowing integration and sharing of important information among peers.
Providing the horizontal communication flow within the company generates more collaboration and union between the employees, through channels that allow this participation of the departments. This contributes to the mutual growth of the members, as well as improving the organizational environment.
In order for these communication flows to be implemented and achieve the expected results within a company, a few points must be taken into account:
Analyzing the company's culture, as well as its values, mission, is of paramount importance to define the internal communication processes, after all this will contribute to guide the communication practices to be rethought and implemented.
These communicative processes need to be well aligned with the culture the company pursues. In this way, the organizational identity is reaffirmed for the whole staff, tending to reach more easily the success in these processes.
Encourage dialogue and avoid conflicts
Providing open dialogs through aligned communication can prevent gossip and misunderstandings within the work environment.
Failure to pay attention to the fact that your team may receive some information in a distorted way can lead to negative situations and, if not avoided, undermine the organizational climate, contributing to the malaise of employees, affecting productivity and results.
In order for the company to achieve the benefits that internal communication flows provide, channels that are effective in the internal environment are needed, allowing information to reach its recipients without noise and in real time.
In addition, communication tools must be attractive to employees, so that there is assertiveness in communication practices within the company. Technology, for example, has favored companies in terms of the flow of information and attractiveness to work teams.
It is also interesting to promote meetings where there is face-to-face communication between teams, so that they know each other, exchange experiences and knowledge. This will provide a more comfortable environment for employees.
Listen to your team
Companies that want to grow and engage employees must also listen to them and be open to their participation. Give employees voice and let them leave opinions, suggestions and even include their team in important decisions.
Remember that your employee is every day performing an important function in the company and that the knowledge that has can add to the whole organization.
When employees realize that they are open to the company and that their participation is valued, a sense of belonging is generated, which increases the chances of engagement and retention of the company's talents.
And where you work, how are the communicative processes and their effectiveness? Analyzing the flows that the company uses today is important to identify bottlenecks and communication failures, avoiding future damages.
Want to know if you need to reevaluate the communication streams your company uses today? See in this post some losses that you may be having because of communication failures and do not know.